This privacy policy will explain how Define uses the personal data we collect from you when you use our website.

What data do we collect?

Define collects the following data:

• First- and lastname  
• Address data
• Phone number
• E-mailadress
• IP-adress
• Other personal data which you provide actively for example by making a profile on this website in chat conversation or by phone.
• Locationdetails
• Activity data from your activities on our website
• Ban account number

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How do we collect your data?

You directly provide Define with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

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How will we use your data?

Define collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• To call or email you if necessary to perform our service.
• To deliver our services and goods to your address.
• To analyse user behaviour for improving our website and products to your needs.

If you agree, Define will share your data with our partner companies so that they may offer you their products and services.

• Google analytics

When Define processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

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How do we store your data?

Define securely stores your data at google through google analytics. Define will keep your data for 2 months. Once this time period has expired, your data is automatically deleted by Google.

Read about google’s data protection here: https://blog.google/around-the-globe/google-europe/google-analytics-facts/

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Marketing

Define would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. You have the right at any time to stop Define from contacting you for marketing purposes or giving your data to other members of the Define Group.

If you no longer wish to be contacted for marketing purposes, please click the link in our emails.

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What are your data protection rights?‍

Define would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Define for copies of your personal data. We may charge you a small fee for this service.
  

• The right to rectification – You have the right to request that Define correct any information you believe is inaccurate. You also have the right to request Define to complete the information you believe is incomplete.
  

• The right to erasure – You have the right to request that Define erase your personal data, under certain conditions.
  

• The right to restrict processing – You have the right to request that Define restrict the processing of your personal data, under certain conditions.
  

• The right to object to processing – You have the right to object to Define’s processing of your personal data, under certain conditions.
  

• The right to data portability – You have the right to request that Define transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Email us at: info@defineams.nl

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Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

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How do we use cookies?

Define uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

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What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Define uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Define uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Define sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

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How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

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Privacy policies of other websites

The Define website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

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Changes to our privacy policy

Define keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 April 2024.

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How to contact us

If you have any questions about Define’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@defineams.nl

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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Define has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: info@defineams.nl
Address: Tandwielstraat 827, 3083AV Rotterdam